Return and Refund Policy – Mr Knafah UK
Welcome to Mr Knafah, your go-to destination for delightful sweets in the UK. We value your satisfaction, and our Return and Refund Policy is designed to ensure a smooth and fair process.
Overview
Our policy lasts for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must:
- Be unused and in the same condition as received.
- Be in the original packaging.
Exemptions include, but are not limited to:
- Perishable goods (food, flowers, newspapers, or magazines).
- Intimate or sanitary goods.
- Hazardous materials, flammable liquids, or gases.
Additional non-returnable items:
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
Partial refunds are granted in certain situations, including:
- Items with obvious signs of use.
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
- Items not in their original condition, damaged, or missing parts.
- Items returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund, check your bank account and contact your credit card company. If the issue persists, contact your bank. For further assistance, contact us at {email address}.
Sale Items
Only regular-priced items may be refunded; sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To exchange for the same item, email us at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift, you’ll receive a gift credit for the value of your return. If not marked as a gift, the refund goes to the gift giver.
Shipping Returns
To return your product, mail it to: {physical address}. You are responsible for paying return shipping costs; these costs are non-refundable. The cost of return shipping will be deducted from your refund.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help? Contact us at INFO@mrmksweets.co.uk for questions related to refunds and returns.
Thank you for choosing Mr Knafah!
